Privacy Policy

Latest update Sep, 20 2024. AURA LIVE

Introduction

AURA Live ("AURA", "Company", "we", "our", or "us") respects your concerns about privacy. This Privacy Policy applies to the personal information we process in the context of the operation of our video communication service AURA LIVE ("Service") and is incorporated into and is subject to our Terms of Service. Please find below a summary of the key topics addressed in this Privacy Policy. For more detailed information on how we process your information, please click on the headings or continue to read below. Your use of the Service signifies that you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you may not use the Service and must immediately terminate your use of the Service.

The AURA Live Privacy Policy explains how AURA Live("AURA", "Company” "we" "our" or "us") process any personal data we collect from visitors and users of AURALive and any applications, services provided in relation to the website(collectively, the "AURAServices").

1. Personal Information We Collect

When we refer to "personal information" in this Privacy Policy, we mean information that relates to an identifiable individual. The following types of personal information are collected in connection with our Service:

Information You Provide Directly to Us or we receive from Third Parties

When you create an account and register for our Service, you provide us with information such as, your email address, date of birth, gender, mobile phone number.

When you login with a third party account, we receive information about you from third parties including from other companies such as Facebook, Apple, Google. For example, we will get access to information such as your social media account information, nickname, email address, date of birth, gender, profile information and your friend list (depending on your choices).

If you choose to, additional information that you can add to your profile, such as a bio, links to your social media accounts.

When you start using the Service, we collect user-generated contents, including Docs and Files (including music files and other audio files), comments, short messages, photos, voice and videos calls (including captured picture thereof). that you choose to share, transmit, broadcast and/or upload on our Service.

When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.

When you win a prize from a promotional event, or when you decide to participate in our rewards programs, you will provide us with information such as, a copy of identification card, your name, account information.

If you contact us (e.g., through our customer care team), we collect the information you give us during the interaction.

Users may provide information about you as they use our Services, for instance as they interact with you or if they submit a report involving you.

Information about Your Use of Our Service

In addition to the information you provide, we will collect information about your use or our Service through software on your devices and by other electronic means, including by the use of cookies.

This includes:

Device information: OS platform of your device, device

information including type of device, brand, model and version of OS, IP address, advertising identifier, device language, device time zone, version of application that you are using. your purchase history in application store. Available languages, device capability, bandwidth, network type, and traffic to and from our websites, error-reporting information, the time the error occurred, the feature being used and the state of the Application when the error occurred.

Log information: Usage information, such as, URL, redirected URL, performance timing, referrer, network type, network into, charge status, ad block info, cookies, access and reports history.

Service usage information: Service usage information: Service use history, Service activity history, gifting history, purchases, consumption and refund history, details of your interactions with other users including following or followed history, details of interaction between you and the Service or you and our website including report history, time broadcasted or time spent watching broadcasting on our Service, and other information about your use of our Service, such as bookmarks and visit history.

Links to Other Websites, Devices, Apps and Features

Our Service may enable you to connect to other websites, devices, apps and other features, which may operate independently from us and have their own privacy notices or policies. If you accessed through the Service or Company's website, such third party may through the Service or Company's website, such third party may also collect information about you. Please see the privacy policies of each such third party for more information about how they use the information they collect. This Privacy Policy does not apply to any exchange of information between you and any third party.

2. How We Use this Information

Provision of our Service based on your contractual relationship with us

We process your personal information when this is necessary under our contract with you, to:

Provide you with our Service, and specific features you select when using our Service, which may require personalizing the content of our Service;

When you use our live streaming feature, we use your information to broadcast the live stream on our Service, that can be viewed by other users as well as non-users on the web and on other third-party apps;

Such information may also be used to improve features provided by our Service (such as photo, video, effects, avatar and more), in particular to provide users with more suitable contents and to apply avatar function, makeup, filters on the appropriate position. We will not use this information to personally identify any user. This information is processed in real time for delivering and improving these features only, and discarded when the use of the features is finished. We do not share this information with third parties, do not store it on our servers, or process for any other purpose other than the Service's functionality mentioned above;

Process orders, payments and refunds and deliver to you our products that you purchase through our Service and allow you to exercise your rights that you have under your contract;

Identify and authenticate you so that you may use our Service and to prevent illegal or inappropriate use of the Service;

Restrict the collection of personal information of children under certain age as defined in this Privacy Policy;

Deliver to you any administrative notices, alerts and communications relevant to your use of the Service;

Effectively manage our relationship with our customers, including by communicating with you, responding and handling queries and reports, resolving technical issues, providing you with customer care support and sending you necessary information relating to our Services

Place cookies and use similar technologies in accordance with our Cookie Policy and the information provided to you when those technologies are used.

Send you marketing communications (where this is required by law or where we otherwise elect to rely on consent).

Provide you with customized advertisements of content, products and services that we think you would like, by analyzing various information that you provide to us by other means, for the various information that you provide to us by other means, for the purposes consistent with this Privacy Policy. This may involve delivering marketing via various channels including through, email, our websites or mobile applications.

Use of information for further purpose

To improve the Service, and to develop and offer new services. We may use your information to improve the performance of or develop new services, for example, we may use de-identified conversation between you and our Al help Chatbots to improve them or other chatbots we own or to build new services;

To provide information about various events and opportunities to participate in the events, to provide advertising information;

To contact you via email, SMS, app push notification or otherwise for the purpose of informing you about new products, services or promotions offered by the Company (you can opt-out of such emails or SMSs by sending an email to support@anhong.com);

To collect statistics on the use of Service including Service usage history, access frequency and interaction between users, to analyze customer behaviors, build up customer usage patterns and profiles in order to identify regional and global user trends and optimize our offering to customers globally and to improve the Service and its environments using the statistics;

To protect against, identify, monitor and prevent fraud and other criminal activities, any other activities that may violate our Terms of Service or other applicable laws, or lead to claims or other liabilities.

To restrict use of Service that violates laws and our Terms of Service, to prevent use of Service that interfere with the operation of the Service, including fraudulent use, and to prevent account theft.

Other

Comply with and enforce requirements under applicable laws, relevant industry standards and our policies, including this Privacy Policy.

Comply with court orders and subpoenas, and respond to legally binding requests from government, law enforcement agencies, public authorities and/or regulators.

Protect our legal rights, including by handling complaints, obtaining legal advice and establishing, exercising or defending legal claims relating to us or other companies in our group and our Service.

3. Sharing of Information

We transfer or disclose your personal information to third parties as described below:

Affiliates, subsidiaries, partners and personnel: We share your information with our personnel, including contractors and agents, and other companies.

Service providers: We also transfer or disclose your information to carefully selected companies that provide services on our behalf; for example companies that help us develop and operate systems for our Service, payment and refund service providers, providers of IT services, security, hosting, analytics, mailing, billing or marketing services. These entities are only authorized to access and use your personal information to the extent this is necessary for them to provide us with their services and they are not allowed to use this information for other purposes.

Business advisors: We may share, for example, your information with our lawyers, accountants, business consultants, insurers, and auditors, to the extent it is necessary for them to provide us with their services.

Government authorities, judicial authorities, regulators or other third parties where required: We will disclose personal information to government authorities, judicial authorities, regulators or other third parties where we have a legal requirement to do so or where we believe this is necessary:

-. to comply with the law or respond to compulsory legal processes (such as a search warrant, subpoena or court order);

- to verify or enforce compliance with the terms and policies governing our Service and to investigate fraud or other unlawful activity relating to the use of our Service or affecting our business, to the extent such disclosure is permitted by applicable data protection laws; and

- to protect and defend our rights, property, and the security or safety of our business operations and those of any of our respective affiliates, staff, business partners, our customers or members of the public.

Corporate transactions: We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

Other parties with your consent or on your request. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.

Any information or content that you voluntarily disclose for posting to the Service ("User Contents ") may become available to the public. Once you have shared User Contents or made it public, that User Contents may be re-shared by others. This Privacy Policy does not apply to such public information.

3.1. List of third-party information sharing

Tencent Cloud VOD SDK

Third-party company name: Shenzhen Tencent Computer System Co.

Purpose of use: audio and video cloud on-demand

Usage Scenario: Audio and video storage management, transcoding processing, playback and other services

Personal information involved: network type, user's local IP address, WIFI and cellular signal status, operating system type, model information, CPU information, memory information, device power, audio streaming data, video streaming data, Bluetooth, network latency, packet loss rate, video frame rate, bit rate, resolution, audio bit rate, sampling rate, running list, IP address, sensor list

Processing mode: SDK native acquisition

Acquired sensitive permissions: storage, camera

Third party privacy link: https://privacy.qq.com/policy/tencent-privacypolicy

Beauty CV SDK

Third-party company name: Beijing Volcano Engine Technology Co.

Purpose of use: Face beautification for open broadcast users

Usage Scenario: Face painting of open broadcast users

Personal information involved: camera information

Processing method: Native collection by SDK

Sensitive permissions acquired: storage, camera

Third-party privacy link: https://www.volcengine.com/docs/6705/124307

Tencent trtc SDK

Third-party company name: Shenzhen Tencent Computer System Co.

Purpose of use: live broadcasting

Scenarios: live audio/video miking, live audio/video PK

Processing method: SDK native acquisition

Sensitive permissions: Storage, Camera, Microphone

Third party privacy link: https://cloud.tencent.com/document/product/647/57574

E-Shield Live Detection SDK

Third-party company name: Hangzhou Netease Zhiqi Technology Co.

Purpose: Detect whether the user is a living person, and determine whether the user has completed the live body detection.

Scenario: Before a user applies to start broadcasting or applies to become a Host.

Personal information involved: device unique identification code (AndroidID), device operation status (SIM card status, USB status, charging status, battery capacity and power, startup time), basic device information (device brand, device name, device model and device system type, detailed settings and version information; end-user facial recognition information (static and/or dynamic), network connection type and status, IP address, network connection information (static and/or dynamic). Network connection type and status, IP address, network operator information.

Sensitive permissions obtained: storage, camera

Third party privacy link: https://dun.163.com/clause/privacy

Glide Annotations SDK

Third party company name: GitHub Inc

Purpose: Provide image loading services

Usage Scenario: Provide image loading service

Personal information involved: Device network storage information

Processing method: Native collection by SDK

Acquired Sensitive Privileges: Storage

Third party privacy link:

https://docs.github.com/en/github/site-policy/github-privacy-statement

Easypermissions SDK

Third party company name: GitHub Inc

Purpose of Use: Permission Getting Assist Function

Usage Scenario: Easypermissions Assist Function

Personal information involved: Device identification information

Processing method: Native collection by SDK

Acquired Sensitive Privileges: Storage

Third party privacy link:

https://docs.github.com/en/github/site-policy/github-privacy-statement

okhttp (com.android.okhttp) SDK

Third-party company name: GitHub Inc.

Purpose: For network connection function implementation

Usage Scenario: R&D framework

Personal information involved: network status, device information, ip address

Processing method: SDK native collection, no data sharing involved.

Sensitive permissions obtained: storage

Third-party privacy link: https://github.com/square/okhttp

Glide SDK (com.bumptech.glide)

Third-party company name: GoogleInc

Purpose of use: Image loading

Usage Scenario: Image loading

Personal information involved: IP address, device serial number

Processing method: SDK native collection

Sensitive permissions obtained ：Read phone identity and status, storage

Third-party privacy link: https://github.com/bumptech/glide

Openinstall SDK （com.fm.openinstall and io.openinstall）

Third-party company name: Shenzhen Minute Network Technology Co., Ltd

Purpose of use: App stats, pull-up analysis, app pass-through installs, H5 channel stats, Android channel pack stats, fission share stats

Usage Scenario: App stats, pull-up analysis, app pass-through installs, H5 channel stats, Android channel pack stats, Referral Sharing stats, anti cheating

Personal information involved: Device brand, device model, device operating system version, network information (ip address)

Processing method: SDK native collection and transmission

Sensitive permissions obtained ：Read phone identity and status, storage

Third-party privacy link: https://www.openinstall.io/privacy.html

Tencent IM SDK（com.tencent.imsdk:imsdk-plus-pro:7.6.5011）

Third-party company name: Tencent Cloud

Purpose of use: logic optimization

Scenarios: When the network connection status (WiFi status and 4G\5G status) is switched, it is necessary to reconnect to the backend server according to the currently connected network connection status (WiFi status and 4G\5G status). Logic optimization according to the user's device system version and device model.

Personal information involved: network status, device model, and system version

Processing method: SDK native acquisition

Sensitive permissions: network status

Third party privacy link: https://cloud.tencent.com/document/product/269/58094

Facebook SDK

Third-party company name: Meta Platforms, Inc.

Purpose of use: Thirdparty Login

Usage Scenario: Users use their Facebook account for product account creation

Personal information involved: E-mail, Public Profile

Processing method: SDK native acquisition

Third party privacy link: https://www.facebook.com/privacy/policy

4. Retention of Personal Information

We take appropriate steps to ensure that we process and retain information in accordance with the following principles:

at least for the duration for which the information is used to provide you with our Service;

as required under law, a contract, or with regard to our statutory obligations (e.g. tax laws);

only for as long as it is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or, in anonymized form, for statistical purposes, subject to appropriate safeguards. For example, if a dispute arises between you and Company or you fail to make payment for our Service, we may retain relevant information until such dispute is resolved or until such payment is made, respectively.

Where we process your information with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of your requests in order to respect them in future.

5. Your Choices

Where permitted we may contact you via email, phone call, text messages or push notifications through our mobile apps. To submit a request concerning the receipt of such communications from us, please contact us using the information specified in the "Contact Us" Section below.

You can unsubscribe from our marketing communications at any time by contacting us directly (see “Contact Us" section below). As noted in the Your Rights section below, you have the right to object to use of personal data for direct marketing purposes at any time.

Please note that if you unsubscribe from our marketing communications, we will still send you service messages to provide you with necessary information in relation to your contract and the Service you use (for example, to update you on changes to our Terms of Use).

6. Your Rights

To the extent provided by applicable law, you can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also have the right to request that we delete personal information that we hold about you. You may access and update some of your information through your account settings. You are responsible for keeping your personal information up-to-date.

To the extent provided by applicable laws, you can also ask us to restrict or limit the processing of your personal information, as well as to provide you with personal information that we have collected from you so that you may use it for your own purposes, and to ask us to share (port) this data to another controller.

You have the right to inform us via email to support@anhong.comto inform us that you need to opt out of (i) targeted advertising, (ii) the sale of their personal data, and/or (iii) profiling in support of decisions that have legal or similarly significant consequences for you.

In addition, to the extent provided by applicable law, you can object to the processing of your personal data in some circumstances (in particular, where we don't have to process the data to meet a contractual or other legal requirement).

You also may have the right under applicable law to object at any time to the use of your personal information for direct marketing purposes, including profiling relating to direct marketing.

However, these rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make. To make a request concerning your rights or to make an inquiry, use the customer service under the "CS" section below.

You have the right to know whether your personal data is shared.

In the end, you have the right to complain to the regulator, in most cases to the regulator in your area.

7. How We Protect Personal Information

We take the protection of your information seriously and we have in place safeguards designed to protect the information we collect through our Service. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

Please note, however, that the Service allows you to share text messages, photos, screenshots, videos and other communications in the Service with other users, and if you choose to share these items with other Service users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots, videos or other communications in the Service is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available (depending in part on your actions or the actions of others with whom you have shared the information). The Service is not responsible for any use or misuse of information you share.

8. Personal Information of Children

The Service is not directed to children under the age of seventeen (17) and we do not knowingly solicit or collect personally identifiable information from children under the age of seventeen (17) as part of the Service. Additionally, we do not knowingly sell the personal information of children under the age of seventeen (17). If we become aware that we have inadvertently received personally identifiable information from a user under the age of seventeen (17) as part of the Service, we will immediately delete such information from our records. If you believe that a child personal information, please contact us using the information personal information, please contact us using the information specified in the "Contact Us" section below.

9.California Privacy Disclosure

This California Privacy disclosure page supplements the AURA Live Privacy Policy. These additional disclosures are required by the California Consumer Privacy Act. This privacy disclosure page applies to California residents and information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with California consumers (“California Information”).

Categories of Personal Information Collected

The personal information that AURA collects, or has collected from you in the twelve months prior to the effective date of this disclosure page, fall into the following categories.

Registration information, such as your date of birth, phone number (or email, if applicable), password, user identifier and language;

Profile information, such as your alias, profile images, gender, hometown, self-introduction, social media information, education, and career;

User-generated contents (“UGC”), such as comments, texts, messages, pictures, images, videos, sounds, code or other data or materials that you upload, distribute or stream on the App when you use Aura Services;

Payment information, such as full name, billing address, billing zip code, billing country, date of birth, purchase amount, payment method, credit or debit card number or other payment information where required for payment;

Facial data, which requires you to perform live facial recognition when you use certain features to determine that you are using the feature as a separate account, to prevent some users from cheating on the Platform's activities, This data will only be used to determine the uniqueness of your account.

Information you provide, such as your opt-in choices and correspondence with us, and information you provide when you participate in in-app surveys and activities.

Information you provide from social media when you create a Aura account by connecting with a third-party social media;

Network activity information, such as your browsing history, search history, the videos or pages you visited, the date and time of your visits, other users’ accounts that you subscribed to, and information regarding your interaction with other users;

Information from Other Sources: We may obtain additional information from third parties and sources other than the AURA Services. For example, we may obtain additional information from games or services you use, or social media networks (such as Facebook) for which you have approved our access. When you access the AURA Services through social media networks or when you connect the AURA Services to social media networks, you are authorizing AURA to collect, store, and use such additional information and content in accordance with this Privacy Policy

Device information, such as your operating system, browser type, brand, model and serial number of your mobile device, Internet Protocol (IP) address, mobile carrier, screen resolution, language setting, IMEI number, IMSI number, media access control address, and mobile advertising identifiers;

Metadata, associating with the UGC you provided us, which describes other data and provides information about how, when, and by whom the piece of UGC was collected and how that UGC was formatted, such as hashtags used to label the keywords to the video and captions;

Cookies, small pieces of data to enable us to provide certain features, which are collected by us or our business partners to measure and understand the web pages you click on and how you use AURA Services, enhance your experience using AURA Services.

Categories of Personal Information Disclosed for a Business Purpose

The personal information that AURA LIVE disclosed about you for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories:

Identifiers such as your IP address;

Personal information, such as your credit card number, email address, phone number and name, for example if we use a service provider to process payments;

Internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our services;

We disclose personal information to the following types of entities in the twelve months prior to the effective date of this Disclosure

We may disclose your Personal Information to our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, analytics, facilitating your register or login, and supporting our functionality.

Your California Privacy Rights

You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by AURA, or access to or deletion of your personal information. If you wish to request information about the collection of your personal information, please send an email to us via support@anhong.com. If you wish to delete your personal information, please send an email to us via support@anhong.com.

Please note that certain information may be exempt from such requests under California law and that, depending on your data choices, certain services may be limited or unavailable.

No sale of personal information. In the twelve months prior to the effective date of this Disclosure, AURA has not sold any personal information of you, as those terms are defined under the California Consumer Privacy Act.

No discrimination. AURA will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

10. Virginia Privacy Disclosure

This Virginia Privacy disclosure page supplements the AURA Live Privacy Policy. These additional disclosures are required by the Virginia Consumer Privacy Act. This privacy disclosure page applies to Virginia residents and information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with Virginia consumers (“Virginia Information”).

Categories of Personal Information Collected

The personal information that AURA collects, or has collected from you in the twelve months prior to the effective date of this disclosure page, fall into the following categories.

Registration information, such as your date of birth, phone number (or email, if applicable), password, user identifier and language;

Profile information, such as your alias, profile images, gender, hometown, self-introduction, social media information, education, and career;

Information you provide, such as your opt-in choices and correspondence with us, and information you provide when you participate in in-app surveys and activities.

Information you provide from social media when you create a Aura account by connecting with a third-party social media;

Categories of Personal Information Disclosed for a Business Purpose

The personal information that AURA LIVE disclosed about you for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories:

Identifiers such as your IP address;

Personal information, such as your credit card number, email address, phone number and name, for example if we use a service provider to process payments;

Internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our services;

We disclose personal information to the following types of entities in the twelve months prior to the effective date of this Disclosure

Your Virginia Privacy Rights（References from VCDPA）

A consumer may invoke the consumer rights authorized pursuant to this subsection at any time by submitting a request to a controller specifying the consumer rights the consumer wishes to invoke. A known child's parent or legal guardian may invoke such consumer rights on behalf of the child regarding processing personal data belonging to the known child. A controller shall comply with an authenticated consumer request to exercise the right:

1. To confirm whether or not a controller is processing the consumer's personal data and to access such personal data;

2. To correct inaccuracies in the consumer's personal data, taking into account the nature of the personal data and the purposes of the processing of the consumer's personal data;

3. To delete personal data provided by or obtained about the consumer;

4. To obtain a copy of the consumer's personal data that the consumer previously provided to the controller in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another controller without hindrance, where the processing is carried out by automated means; and

5. To opt out of the processing of the personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.

11. Contact Us

For more information about our privacy practices, or to exercise any rights you may have pursuant to applicable law, please contact us at support@anhong.com.

If you live in the European Union, EFTA States, or the United Kingdom, you can contact AURA LIVE's Data Protection Officer, if you wish to raise a concern about our data processing practices, you have the right to do so with your local supervisory authority.

Data Protection Officer (DPO) information

NAME: TEDY

Contact Information

E-mail：teddyfoxi@hotmail.com

12. Updates to Our Privacy Policy

We reserve the right at our discretion to make changes to this Privacy Policy from time to time. We will notify you before we make changes to this Privacy Policy. You may also review updates to our Privacy Policy at any time via links on our website. You agree to accept electronic communications and/or postings of a revised Privacy Policy on the Service and our website, and you agree that such electronic communications or postings constitute notice to you of the Privacy Policy.

If we make material changes to this policy, we will notify you by publishing a revised Privacy Policy or by means of a notice on our website, or as required by law. You agree that your continued use.